Refund policy

RETURN & EXCHANGE POLICY — PSTL CLO

At PSTL CLO, we strive to deliver exceptional quality and craftsmanship with every order. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process under the terms outlined below.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

• Request Window: You can initiate a Return or Exchange request within 7 days from the date of order delivery.

• Condition: Items must be completely unused, unworn, unwashed, unaltered, and returned in their original condition with all brand tags, price tags, and outer packaging intact.

• Unboxing Video Requirement: In the rare case of receiving a damaged, missing, or wrong item, you must notify our support team within 48 hours of delivery along with a complete, unedited unboxing video as proof.

2. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-exchangeable unless received in a damaged or defective state:

• Customized, stitched, or custom-tailored garments.

• Items purchased during special clearance, final archive, or promotional sales.

• Accessories, innerwear, and gifting add-ons.

3. RETURN & EXCHANGE PROCESS

Step 1: Contact our Customer Support team via email at kalakaaristudio12@gmail.com or WhatsApp/Call at +91 97295 86340 with your Order Number and photos/videos of the item.

Step 2: Once your request is approved, we will arrange a reverse pickup from your delivery address via our trusted courier partners (subject to pincode serviceability).

Step 3: If reverse pickup is unavailable for your pincode, you will need to self-ship the item to our Surat warehouse address using a trackable courier service.

4. REFUNDS

• Inspection: All returned items undergo a thorough Quality Check (QC) upon reaching our warehouse.

• Prepaid Orders: Once approved post-QC, refunds will be credited back to your        original payment method (Credit Card, Debit Card, Net Banking, UPI) within 5–7      business days.

• Cash on Delivery (COD) Orders: COD orders are refunded strictly via Store Credits / Gift Cards or via direct bank transfer (NEFT) after providing valid account details matching the customer's name.

5. ORDER CANCELLATION

• Orders can be canceled before they are dispatched from our facility by contacting support.

• Once dispatched, orders cannot be canceled in transit.

CONTACT INFORMATION
PSTL CLO
Email: kalakaaristudio12@gmail.com
Phone: +91 97295 86340
Address: PSTL CLO, 2/11 Khatodra Wadi, 3rd Floor, Surat - 395002, Gujarat, India